http://kirkweisler.com/t4d/2008/11/13/the-law-of-reciprocity/ Chief Morale Officer Kirk Weisler's Thought 4 the Day Mon, 21 May 2012 18:05:35 +0000 http://wordpress.org/?v=2.2 http://kirkweisler.com/t4d/2008/11/13/the-law-of-reciprocity/#comment-5835 AW Mon, 17 Nov 2008 16:12:10 +0000 http://kirkweisler.com/t4d/2008/11/13/the-law-of-reciprocity/#comment-5835 My mother is visiting from Japan this month. Japanese, known for their hostessing abilities and excellent customer service, sometimes have a difficult time in the US. I took Mama to a Texas souvenir store the other day and the lady behind the counter would not give us an extra bag for one of the gifts. Not only did she not, but she did it very rudely. Considering that most of their customers are not coming back (out of state or out of country tourists), she might not think it's a big deal to be rude and deny somebody a 3 cent piece of plastic. But it IS a big deal. My mother has a bad taste now about my country, which is embarrassing to me. Because I'd like to think this is not typical of the American business. It's also a big deal, because I will let everyone I know that Texas Treasure #2 (store 340 on the map) at Grapevine Mills Mall is not a good store and they need to go somewhere else. I have nothing good to say about them and they will probably lose business because of a 10 second exchange that was handled poorly. My mother is visiting from Japan this month. Japanese, known for their hostessing abilities and excellent customer service, sometimes have a difficult time in the US. I took Mama to a Texas souvenir store the other day and the lady behind the counter would not give us an extra bag for one of the gifts. Not only did she not, but she did it very rudely. Considering that most of their customers are not coming back (out of state or out of country tourists), she might not think it’s a big deal to be rude and deny somebody a 3 cent piece of plastic. But it IS a big deal. My mother has a bad taste now about my country, which is embarrassing to me. Because I’d like to think this is not typical of the American business. It’s also a big deal, because I will let everyone I know that Texas Treasure #2 (store 340 on the map) at Grapevine Mills Mall is not a good store and they need to go somewhere else. I have nothing good to say about them and they will probably lose business because of a 10 second exchange that was handled poorly.

]]> http://kirkweisler.com/t4d/2008/11/13/the-law-of-reciprocity/#comment-5758 Amy Thu, 13 Nov 2008 13:20:49 +0000 http://kirkweisler.com/t4d/2008/11/13/the-law-of-reciprocity/#comment-5758 Yes, this may work, unless you are CEO of AIG! Tough to wine and dine potential brokers at The Best Western! Yes, this may work, unless you are CEO of AIG! Tough to wine and dine potential brokers at The Best Western!

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