Customers May Not Know What They Want

December 19th, 2014

I loved this quote and commentary sent to us from friend Daniel Burns in Waga Waga, Australia.

“If I had asked my customers what they wanted, they would have said a faster horse.” - Henry Ford

It reminded me that although we must listen to customers and take leads from them, they don’t control the ultimate destiny of what solution or direction we take and provide to them. They rely on us to use their thoughts and either come up with a direct solution they might have expected - a faster horse - or to knock their socks off with a completely different way of doing something that not only solves their initial problem but does so in a far better way than they had considered possible… the type of solution that only dreamers’ would think of ;-)

Kind regards,

Daniel Burns

Day in and Day Out - Collecting Excellence, Inspiration and Insight

December 18th, 2014

Each day… we are consuming ideas, insights and energy from the world around us.  What we consume both physically, mentally and spiritually has a very real and measured influence into what we are becoming.  Daily I am looking for things that feed my faith, my hope, me intellect… and of course my addiction to chocolate.  :)

 

Of course my stumbling efforts over the past 17 years of publishing the “Thought 4 the Day” have led me to read things that I would not have otherwise read and look for and find things that I most likely would not have otherwise event glanced at.

 

Obviously not everything I share is going to be relevant to each one of you each day or to me.  But on certain occasions some insights can be “JUST what is needed.”  As you might imagine I download and come across far more than I can possibly share.  Today and possibly tomorrow as well I would like to just upload a few graphics that I thought interesting but was not able to fit into the 2014 year of posting.  I invited you to glance through and perhaps find the right one for you or your team.

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 1111-theirs-not-yours.jpg

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I love it when Dogs Take the Initiative :)

 

Kirk out

 

People Decisions Make or Break the Leader

December 17th, 2014

Read this bit from the Leadership Freak…. great reminder.

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 The most frustrating experience in leadership is making poor people-decisions. You had such high hopes.

People-decisions make or break leaders.

You’re fortunate if you get people-decisions right 50% of the time. Jack Welch said he got people-decisions right about 50% of the time when he became a manager at GE.  The better you are at people-decisions, the better leader you are.

You spend too much time making decisions about projects and programs and too little on people.

Three essential people-tasks:

  1. Align with their aspirations.
  2. Leverage their strengths.
  3. Compensate for their weaknesses.

Successful leaders take others higher. But, it’s easy to hinder the success of others by losing sight of who they are.

 

Kirk Out

Help in Getting Off the Critical Path

December 16th, 2014

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When finding myself being grouchy and tending to walk down a path critical of others I have often found it helpful to reflect on a bit of counsel I was given that went something like this. 

 

“We judge others by their actions. We judge ourselves by our intentions.”  To assume other people’s intent is most often a dark and dangerous path…and I have never found that following that path brought be to a happy place.  To really understand another’s intent we must be willing to the engage by both asking and listening intently.   Seeking to understand is not just the habit of a Highly Successful person (One of the 7 Covey taught) but it is the deliberate and disciplined path of a very wise person.

 

I believe the counsel I was given was inspired by the following…..from a Wise Fellow names Longfellow

 

We judge ourselves by what we feel capable of doing, while others judge us by what we have already done.– Henry Wadsworth Longfellow (1807-1882) American Poet

 

Kirk out

Changing Just A Few Words Can Change So Much

December 15th, 2014

Last week while in Toronto - friend Steve shared an example with me that I thought was awesome.  When I asked where he learned it he said from the B.S. Guys.  The B.S. Guys? !    Yes, The Behavioral Science guys.  He then sent me a link to this very video.  It’s worth watching and is perfect fodder for a meaningful team discussion about the power of framing …or changing just a few words.

 Enjoy this piece from the B.S. Guys titled “Does Santa Make Us Selfish?

 

kirk Out

What do you make? Great Leaders Teach

December 12th, 2014

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From A School Principal’s speech at a graduation.

He said ”Doctor wants his child to become a doctor………
Engineer wants his child to become engineer……
Businessman wants his ward to become CEO…..
BUT a teacher also wants his child to become one of them!!!!
Nobody wants to become a teacher BY CHOICE” ….Very sad but that’s the truth…..!!!

The dinner guests were sitting around the table discussing life. One man, a CEO, decided to explain the problem with education. He argued, “What’s a kid going to learn from someone who decided his best option in life was to become a teacher?”
To stress his point he said to another guest, “You’re a teacher, Bonnie.  Be honest. What do you make?”
Teacher Bonnie, who had a reputation for honesty and frankness replied, “You want to know what I make?

(She paused for a second, than began…)
“Well, I make kids work harder than they ever thought they could.
I make a C+ feel like the Congressional Medal of Honor winner.
I make kids sit through 40 minutes of class time when their parents can’t make them sit for 5 min. without an iPod, Game Cube or movie rental.
You want to know what I make?
(She paused again and looked at each and every person at the table)
I make kids wonder.
I make them question.
I make them apologize and mean it.
I make them have respect and take responsibility for their actions.
I teach them how to write and then I make them write.
Keyboarding isn’t everything.
I make them read, read, read.
I make them show all their work in math. They use their God given brain, not the man-made calculator.

I make my students from other countries learn everything they need to know about English while preserving their unique cultural identity.
I make my classroom a place where all my students feel safe.
Finally, I make them understand that if they use the gifts they were given, work hard, and follow their hearts, they can succeed in life.
(Bonnie paused one last time and then continued.)

Then, when people try to judge me by what I make, with me knowing money isn’t everything, I can hold my head up high and pay no attention because they are ignorant. You want to know what I make?
I MAKE A DIFFERENCE IN ALL YOUR LIVES, EDUCATING KIDS AND PREPARING THEM TO BECOME CEO’s, AND DOCTORS AND ENGINEERS……….

What do you make, Mr. CEO?
His jaw dropped; he went silent.

The above is a classic intended no doubt to celebrate and honor the sacred profession of teaching.  I love it, though sadly, it is is my experience that is only reflective of a very small percent of those in the teaching profession these days. But oh how that small percent of remarkable and passionate teachers are influencing the world for generations to come.  

And what of the CEO, and the Doctor and the Manager and the Moms and the Dads and everyone else who has someone they could and should be teaching?  Wouldn’t the world be a far better place if we didn’t try to outsource our responsibility to teach, train, and prepare those in our influence to become people of influence in some distant classroom?

The cubicle, the training room, living room, dining room, break room, conference room… and the bus stop, subway car, and even the line at the DMV are great places for teaching and learning to take place.

Whether you are a parent, a coach, a team lead, a CEO or perhaps you have no title of any kind… you can still teach, and in fact you already are.  I know a guy who gives daily lessons in apathy and mediocrity.  I know who a lady who constantly teaches awareness and respect for differences along with lessons on the power of gratitude and validation.  Both are informal teachers… whose primary technique is modeling.

Unintentional teaching is happening all of the time.   What if we got intentional about our teaching…what if we asked ourselves the same question the CEO asked Bonnie?  What do we make?  or What are we making?

intentional-teaching-kirk-weisler.jpg

Great leaders teach.   They make something more of themselves by making more of others.  And at least one way they can do this is by being more intentional with their teaching.

Kirk Out 

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Check Out this “Check Out”

December 11th, 2014

The Ultimate Customer Experience at Check Out

You go to the grocery store - the same one you always shop at.  They treat you fairly and their prices are competitive and you may even have a favorite bagger or know the name of the butcher.   But you didn’t expect this as check out.

Like the West Jet Commercial we shared earlier in the week… just imagining all of the customers going home and excitedly telling their family and friends what they experienced that night really speaks to the power of creating a remarkable experience for people.

Thank you Mike Cottam for sharing this with us. :)

Kirk at Check Out

Our Capacity to Draw Happiness

December 10th, 2014

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Our capacity to draw happiness from aesthetic objects or material goods in fact seems critically dependent on our first satisfying a more important range of emotional or psychological needs, among them the need for understanding, for love, expression and respect. — Alain De Botton

 

Enough said on that one.

Kirk Out

:) 

The Moose is Talking - Silence Fails.

December 9th, 2014

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I am in Toronto this week participating in in Pink Elephants PinkNorth14 event.  This mornings speaker Jim Clemmer author of “Moose on the Table” is talking to us about how vital it is to create a climate where the workplace culture allows for the discussion of “the difficult issues” (Moose size problems).   At one point he referenced some fascinating research on the problem of silence that I quickly looked up and have pasted below.

He also referenced a website that I want to explore that offers tips for dealing with difficult bosses.  http://badbossology.com/

Here is the bit he referenced about the danger of silence.

Pssst! Your Corporate Initiative Is Dead and You’re the Only One Who Doesn’t Know?

New research says 90% of employees know far in advance when projects are doomed but feel incapable of speaking up

PROVO, UT – February 8, 2007 – From the Airbus A380 to the Denver Airport baggage handling system, the failure of major projects seems to be a common theme in today’s business landscape. According to a new study, it’s not just big business that suffers from project failure. Research released today from a Crucial Conversations Online Survey revealed that 82 percent of employees say there are significant organization-wide initiatives underway in their workplace that will likely fail, and 78 percent say they are personally working on a “doomed” project right now.

Among the survey’s other key findings:

More than 90 percent say they know early on when projects are likely to fall short
77 percent compare their failing projects to “slow motion train wrecks”
81 percent say approaching a key decision maker about the project is nearly impossible
According to the survey, only 10 percent feel they can effectively speak up about the “slow motion train wrecks.” More than 71 percent say they try to speak up to key decision makers but don’t feel they are heard, and 19 percent don’t even attempt to have the conversation.

Joseph Grenny, coauthor of the national bestseller Crucial Conversations, says the reason most employees don’t speak up when they know a project is doomed is that they don’t know how to speak up in a way that solves the problem.

“There is a strong tendency for people to ‘go silent’ on important issues because they expect the conversation will go badly,” says Grenny. “With the right set of skills, employees and senior leaders should be able to discuss crucial issues that, if resolved, can ultimately save companies billions of dollars in wasted time, squandered resources, lost jobs, and sagging revenues.”

Some of the reasons people cite for being unable to discuss crucial issues with a decision maker include worrying about damaging their credibility or reputation, as well as fear that the decision maker might get angry or defensive.

Backed by Grenny’s previous research study, Silence Fails: The Five Crucial Conversations for Flawless Execution, released by VitalSmarts and The Concours Group late last year, 85 percent of all project failures can be attributed to “organizational silence.” The study points to five key conversations that, if held quickly and effectively, can decrease failure rates by 50 to 70 percent. More at www.silencefails.com

“If senior leaders can eliminate silence or avoidance within their organizations and create cultures where people feel safe openly discussing key issues, they can prevent the failure of high-stakes initiatives,” says Grenny.

The Silence Fails study provides recommendations for senior leaders on how to develop a business case for change, measure behaviors, invest in skills, hold senior management accountable, and make heroes of early adopters.

So “Silence Fails…. we must get the Moose talking…or get talking about the Moose.”  Kirk Out

About VitalSmarts

An innovator in corporate training and organizational performance, VitalSmarts is home to multiple training offerings, including the award-winning Crucial Conversations®, Crucial Confrontations®, Influencer Training™, and Change Anything Training™. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The Company also has four New York Times best-selling books. VitalSmarts has helped 300 of the Fortune 500 and trained more than 800,000 people worldwide. www.vitalsmarts.com

West Jet Gifts Again

December 7th, 2014

Last December many of you may remember a T4D post detailing an inspiring story and magical experience created by the folks at West Jet.  If not I promise you it is worth your review - click here.

 How do you top something like that?  Well the following video answers that question and invites us all to consider how we might rally our own teams in perhaps the ultimate  team building experience - that of bringing joy, service and a bit of magic to the world.

 Thank you West Jet…. you inspired us again.

 

kirk Out

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