I am in Toronto this week participating in in Pink Elephants PinkNorth14 event. This mornings speaker Jim Clemmer author of “Moose on the Table” is talking to us about how vital it is to create a climate where the workplace culture allows for the discussion of “the difficult issues” (Moose size problems). At one point he referenced some fascinating research on the problem of silence that I quickly looked up and have pasted below.
He also referenced a website that I want to explore that offers tips for dealing with difficult bosses. http://badbossology.com/
Here is the bit he referenced about the danger of silence.
Pssst! Your Corporate Initiative Is Dead and You’re the Only One Who Doesn’t Know?
New research says 90% of employees know far in advance when projects are doomed but feel incapable of speaking up
PROVO, UT – February 8, 2007 – From the Airbus A380 to the Denver Airport baggage handling system, the failure of major projects seems to be a common theme in today’s business landscape. According to a new study, it’s not just big business that suffers from project failure. Research released today from a Crucial Conversations Online Survey revealed that 82 percent of employees say there are significant organization-wide initiatives underway in their workplace that will likely fail, and 78 percent say they are personally working on a “doomed” project right now.
Among the survey’s other key findings:
More than 90 percent say they know early on when projects are likely to fall short
77 percent compare their failing projects to “slow motion train wrecks”
81 percent say approaching a key decision maker about the project is nearly impossible
According to the survey, only 10 percent feel they can effectively speak up about the “slow motion train wrecks.” More than 71 percent say they try to speak up to key decision makers but don’t feel they are heard, and 19 percent don’t even attempt to have the conversation.
Joseph Grenny, coauthor of the national bestseller Crucial Conversations, says the reason most employees don’t speak up when they know a project is doomed is that they don’t know how to speak up in a way that solves the problem.
“There is a strong tendency for people to ‘go silent’ on important issues because they expect the conversation will go badly,” says Grenny. “With the right set of skills, employees and senior leaders should be able to discuss crucial issues that, if resolved, can ultimately save companies billions of dollars in wasted time, squandered resources, lost jobs, and sagging revenues.”
Some of the reasons people cite for being unable to discuss crucial issues with a decision maker include worrying about damaging their credibility or reputation, as well as fear that the decision maker might get angry or defensive.
Backed by Grenny’s previous research study, Silence Fails: The Five Crucial Conversations for Flawless Execution, released by VitalSmarts and The Concours Group late last year, 85 percent of all project failures can be attributed to “organizational silence.” The study points to five key conversations that, if held quickly and effectively, can decrease failure rates by 50 to 70 percent. More at www.silencefails.com
“If senior leaders can eliminate silence or avoidance within their organizations and create cultures where people feel safe openly discussing key issues, they can prevent the failure of high-stakes initiatives,” says Grenny.
The Silence Fails study provides recommendations for senior leaders on how to develop a business case for change, measure behaviors, invest in skills, hold senior management accountable, and make heroes of early adopters.
So “Silence Fails…. we must get the Moose talking…or get talking about the Moose.” Kirk Out
An innovator in corporate training and organizational performance, VitalSmarts is home to multiple training offerings, including the award-winning Crucial Conversations®, Crucial Confrontations®, Influencer Training™, and Change Anything Training™. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The Company also has four New York Times best-selling books. VitalSmarts has helped 300 of the Fortune 500 and trained more than 800,000 people worldwide. www.vitalsmarts.com