In the low morale, high turnover world of outsourced call centres with their churn and burn approach to people management and an attrition rate that routinely averages 150 - 200%, a young man who believed that "work, all work, could matter" created his own job title, started his own revolution and began to make real his vision of what culture building could do to make a difference. It was as a manager in this world that without a budget and without formal authority, Kirk began his personal cultural . . . (Continue) If you would like to learn more about some of Kirk’s favorite things, books and projects he’s working on, his personal history, or meet his family…then - Click here to go to Kirk Fun FAQ (FAQ's).
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